Terms & Conditions

Bliss Baking Company

Please read the following Terms & Conditions (T&C) carefully before placing your order with BLISS BAKING COMPANY.

  • By paying a deposit, you agree to be subject and bound to these Terms and Conditions.
  • We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
  • All photographs taken of your cakes prior to delivery remain property of BLISS BAKING COMPANY.
  • We assume your permission is granted to use your photos on social media and our website if you send them to us.

DEPOSIT REQUIREMENTS & INFORMATION

  • A 50% deposit (via bank transfer) is required within two days of invoicing to confirm a booking.
  • No order will commence until a deposit has been paid & received. Once the deposit has been paid, the quoted price remains fixed to the details in the invoice.

CONFIRMATION OF ORDERS

  • Please ensure all design requirements, delivery/collection details and any requested changes have been properly documented on your invoice.
  • Notify Bliss Baking Company immediately of any errors.

BALANCE DUE

  • The balance of payment is due prior to delivery or pickup.
  • Orders will not be delivered or completed unless invoice is paid in full.

CANCELLATIONS/CHANGE OF DATE

  • All cancellations/changes must be received in writing.
  • If an order is cancelled within 2 days prior to (ie: 2 days before) the event date, then the full deposit of 50% will be
  • If your order is cancelled within 3 days of your event your deposit will be returned in full or you can reschedule a date.
  • If the date is changed, there is a $20 administration fee “every time” the date is changed.
  • However, if BLISS BAKING COMPANY have to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order.

 DESIGN & FLAVOUR CHANGES 

We ask that all changes are made at least 3 days prior to your pickup/delivery date.

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STORAGE

  • Italian Meringue icing is best eaten at room temperature. Cakes with this icing should be stored in a cool dry place, preferable in the box they were supplied in.
  • Refrigeration may cause the icing to sweat.
  • Failure to store the cake correctly may result in colours fading, cracks or melting

 

QUALITY & ALLERGY DISCLAIMER 

  • We pride ourselves on the quality of our products and services.
  • All our ingredients are of the highest quality. All items are made in premises in which nuts, seeds and known allergens are used. Every effort is taken to accommodate declared allergies and we endeavour to keep ingredients separate, however cakes may contain traces of cross contamination.
  • It is important to remember that cakes are a perishable and delicate product.
  • Our aim is to provide only the freshest and highest quality cakes to our customers.

DAMAGE

If for some reason the cake has been damaged when it has left our premises (whilst in your care), or after delivery to the venue; we take no responsibility. However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee.

 

DELIVERY

Delivery of your cake can be organised for you. We require an address to provide a quotation. Cake deliveries are made within reasonable business hours.

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Open Every Day:

Monday-Friday: 9am – 5pm
Weekends: Advertised markets (and by appointment only)

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Leederville WA 6007

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